Friends and family are the hidden workforce that support members and patients after a hospitalization. Healthcare organizations depend on them to manage appointments and meds, coordinate care, provide hands-on care and recognize red flags. They navigate all the twists and turns that come with recovery.
Ensuring they are supported and resilient is an often overlooked opportunity for health plans to improve member experience and reduce cost of care.
Healthcare and caregiving are experienced differently by members of different communities. Nearly 40% of caregivers in the U.S. are BIPOC (Black, Indigenous, People of Color). What’s more, LGBTQ+ people are more likely to be caregivers compared to non-LGBTQ+ people. And to achieve health equity, it’s vital that every caregiver can navigate access to resources for their loved ones.