Shara Cohen on Hart and Hustle Podcast: Fixing the Most Broken Piece of Healthcare – Caregiving

More and more health plans are stepping up to support caregivers—and we love to see it.

Because if you’ve worked in healthcare long enough, you know:
Caregivers are the system behind the system.

They’re managing meds, juggling appointments, catching early warning signs—and doing it all without training or backup.

On the Hart and Hustle podcast, our CEO, Shara Cohen shared the unscripted truths she’s learned working with caregivers and the plans that support them.

Here are three that stuck with us:

• “We’re dropping caregivers into high-stakes situations without a manual.” They’re coordinating care, managing meds, advocating at every turn—often while holding down a job and trying to sleep. It’s time to equip them like the essential team members they are.
• “Caregivers are like remote patient monitors — they see everything first.” Changes in mood, memory, pain—caregivers notice the shifts before anyone else. But the system still isn’t wired to hear them.
• “The system breaks without caregivers.” Hospitals, families, health plans—none of it works without them. The ROI on real caregiver support is both emotional and operational.

You can find the full conversation here → https://www.youtube.com/watch?v=Cb5OwPj4lck