CAREERS
Enrollment Specialist
The Enrollment Specialist plays an important role in growing Carallel’s user base by helping caregivers discover and connect with our services. Through proactive outbound outreach, you will introduce eligible individuals to Carallel, build trust, identify caregiving needs, and help them enroll in our programs.
This role is ideal for someone who enjoys connecting with people, is comfortable initiating conversations, and can balance empathy with a results-oriented approach. You’ll often be the first point of contact for caregivers, helping them understand how Carallel can support them and connecting them with the right resources.
This is a fully remote, part-time position.
Responsibilities:
- Conduct proactive outbound calls to eligible individuals, introducing Carallel’s services and driving new user enrollment.
- Build rapport, identify caregiving needs, and clearly communicate the value of Carallel’s programs.
- Follow established outreach strategies and calling cadences, including timely follow-up with individuals who have expressed interest.
- Address common questions, concerns, and barriers to enrollment with empathy and confidence.
- Identify caregiver needs and connect individuals with the appropriate Carallel resources, including personalized support from Care Advocates and our digital platform.
- Accurately document outreach activities, conversations, enrollment outcomes, and follow-up needs in Carallel’s technology platform.
- Work collaboratively with internal teams to improve outreach effectiveness and the caregiver experience.
- Meet established expectations for outreach activity, new user enrollment, documentation quality, and overall performance.
Requirements:
- 3+ years of customer service or contact center experience, healthcare preferred
- Strong communication and active listening skills, with the ability to build rapport and demonstrate empathy over the phone.
- Comfortable conducting a high volume of outbound calls, addressing hesitation, and clearly communicating program benefits.
- Strong organizational skills and attention to detail, including accurate documentation and follow-up.
- Ability to follow established processes, exercise sound judgment, and work toward activity, enrollment, and quality goals.
- Proficiency with Microsoft Office, Google Workspace, and the ability to quickly learn new technology platforms.
- Ability to work independently in a remote environment while collaborating effectively with team members.
- Background investigation and drug screening are required, as allowed by law
Preferred Skills & Abilities
- Awareness of caregiver topics, through personal or professional caregiver experience
Benefits:
- Gratifying and meaningful work
- Experience at a growing healthtech company
- Competitive compensation
- Ability to work remotely, with flexible work schedule
Compensation: $22-24 per hour based on experience
Logistics: 20-25 hours per week, typically scheduled between hours of 10am-3pm Central time
Job Type: Part-time, W-2 employee
Job Location: Remote work; company located in the Greater Chicagoland Area
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.
Interested in this position?
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