CAREERS

Research Specialist

Carallel’s Care Advocates develop personalized plans that help caregivers navigate challenges, access resources, and manage the emotional and practical demands of caregiving. The Research Specialist role will assist Care Advocates by conducting targeted research and providing insights that enhance caregiver outcomes. They will research, vet, and contact community programs, housing options, providers, and other services to identify resources that meet caregivers’ unique needs and help remove barriers to caregiving. 

Reports To: Services Enablement Manager

Duties & Responsibilities: 

  • Take ownership of and complete internal research requests initiated by Care Advocates
  • Ensure timely delivery of responses to the caregiver
  • Use Carallel tools such as the phone system, knowledge base, content library and tools
  • Support with proactive research, to expand the proprietary resource library

Required Skills & Abilities: 

  • Strong critical thinking skills to evaluate and recommend process refinements
  • Completed degree in Social Work or healthcare related fields
  • Time management: ability to effectively prioritize tasks and deliver on promises
  • Strong communication skills: representing Carallel on calls to external vendors
  • Processes adherence: prioritizing resources, accurate documentation, and using approved Carallel content
  • Organization: ability to track, record and present several different research requests at the same time
  • Technical skills: with tools such as Excel, Zendesk, Slack, Zoom 

Preferred Skills & Abilities

  • Awareness of caregiver topics, through personal or professional caregiver experience
  • Customer service or contact center experience

Benefits:

  • Gratifying and meaningful work
  • Experience at a growing health-tech company
  • Competitive compensation
  • Ability to work remotely, with flexible work schedule

Compensation: $20-22  per hour based on experience

Logistics: 15-20 hours per week, scheduled between hours of 9am-4pm Central time

Job Types: Part-time, W-2 employee 

Job Location: Remote work; company located in the Greater Chicagoland Area

Background investigation and drug screening are required, as allowed by law.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

About the Company

Carallel is on a mission to make caregiving easier for the 53 million people supporting loved ones across the country. As a tech-enabled service, we provide empathetic support, personalized guidance, and practical assistance throughout a caregiving journey. We are committed to demonstrating the impact caregiver support can have on healthcare outcomes for caregivers and the loved ones who rely on them.

Our team is guided by five core values that define our collaboration internally and our efforts externally: Empathy + Diversity + Collaboration + Purpose + Accountability. By embodying these values, we strive to create a positive and lasting impact in the world of caregiver support.




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