CAREERS

Bilingual Care Advocate

Role Summary: Care Advocates help family caregivers do the hard work of caregiving. The highly credentialed team is available on-demand to provide compassionate, personalized caregiver support. Reachable by phone, email, or chat, they know how to listen first, problem-solve, coach, and implement caregiver support plans and solutions.

As a Care Advocate, you would become a trusted support and expert guide for family caregivers in a wide range of situations. You would help them navigate their unique caregiving journeys in ways that are sensitive to their life context, individual experience, and cultural needs.

Responsibilities:

  • Guide, educate, and provide emotional support to family caregivers across various topics such as senior living, in-home care, health, financial and legal while encouraging caregiver self-care.
  • Build a trusted relationship with caregivers via phone, email, and live chat.
  • Provide help with caregiving tasks, such as coordinating in-home care, reviewing senior living options, and sourcing support groups, as needed.
  • Problem-solve with clients on their caregiving challenges and needs.
  • Guide clients through our proprietary online platform.

Requirements:

  • Spanish speaking
  • Bachelor’s degree, with at least five (5) years of experience focused on family caregivers.
  • Excellent listener with strong oral and written communication skills.
  • Proficient in Microsoft Office and Google and able to work accurately and efficiently in a web-based platform.
  • Simplifier, able to reduce complexity and ensure rapid decision-making.
  • Problem-solver, able to address stressful circumstances of family caregivers.
  • Experience working independently on a remote basis and as a part of a team.
  • Background investigation and drug screening are required, as allowed by law.

Preferred:

  • Personal family caregiving experience.
  • Have credentials and experience in any of the following areas: social work, care management, senior living sales or administration, eldercare counseling, or other related work
  • Interest in learning about caregiving topics outside of the primary area of expertise.
  • Experience working directly with family caregivers is especially valued.
  • Experience working within a Medicaid population, a community health or federally qualified health center setting or a community based organization is especially valued.

Benefits:

  • Mission driven, gratifying work in an entrepreneurial environment
  • Competitive compensation
  • Ability to work remotely
  • Flexible work schedule

Compensation: $28 – $30 per hour based on experience

We offer competitive compensation for passionate, skilled professionals who have lived experience working with family caregivers and their loved ones.

Job Types: Part-time, with an opportunity to grow into full-time employment

Job Location: Remote work; company located in the Greater Chicagoland Area

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

About the Company

Carallel is on a mission to make caregiving easier for the 53 million people supporting loved ones across the country. As a tech-enabled service, we provide empathetic support, personalized guidance, and practical assistance throughout a caregiving journey. We are committed to demonstrating the impact caregiver support can have on healthcare outcomes for caregivers and the loved ones who rely on them.

Our team is guided by five core values that define our collaboration internally and our efforts externally: Empathy + Diversity + Collaboration + Purpose + Accountability. By embodying these values, we strive to create a positive and lasting impact in the world of caregiver support.




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