Award Announcement

Carallel Wins 2024 Healthcare Insurance Innovation Award from MedTech Breakthrough Awards Program

CHICAGO, May 9, 2024 – Carallel, the leading provider of holistic support, guidance and assistance for family caregivers, today announced that it has been selected as winner of the “Healthcare Insurance Innovation Award” in the 8th annual MedTech Breakthrough Awards program conducted by MedTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global digital health and medical technology market.

Carallel provides personalized guidance and digital health tools to family caregivers that empower them to confidently manage the journey of caregiving. Carallel works with health plans to identify who among their membership has or is a caregiver, and then engages caregivers to take meaningful actions to better their own well-being and that of those in their care.

Carallel takes a human-led, tech-enabled approach to caregiver support. Caregivers have one-click access to personalized support from expert Care Advocates who are available via voice, chat or email. Caregivers can also access curated resources and tools to help them learn what they need to do and how to take action, including smart referrals to other health plan benefits and community resources.

“We have a fragmented health system, and family caregivers are struggling every day to care and advocate effectively for their loved ones. They are often left out and this has consequences for cost, quality, experience and health equity. Health plans are facing market headwinds and those that build relationships with caregivers are at a distinct advantage on each of these fronts,” said Shara Cohen, CEO, Carallel. “Thank you to MedTech Breakthrough for recognizing the need for innovation for and connection with family caregivers.”

The mission of the MedTech Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of health and medical technology categories, including Telehealth, Clinical Administration, Patient Engagement, Electronic Health Records, Virtual Care, Medical Devices, Medical Data & Privacy, and many more. This year’s program attracted thousands of nominations from over 18 different countries throughout the world.

“Caregiver support through Carallel is proven to improve caregiver well-being, reduce their stress, and improve their decision-making. We’re so pleased to recognize Carallel’s valuable work with the ‘Healthcare Insurance Innovation Award.’”

Steve Johansson, Managing Director, MedTech Breakthrough

“Many caregivers say caring for loved ones has made their own health worse and yet our most vulnerable are often dependent on friends and family. It’s imperative for health plans to address caregiver needs,” said Steve Johansson, managing director, MedTech Breakthrough. “Caregiver support through Carallel is proven to improve caregiver well-being, reduce their stress, and improve their decision-making. We’re so pleased to recognize Carallel’s valuable work with the ‘Healthcare Insurance Innovation Award.’”

Carallel is building a first-of-its-kind caregiver support ecosystem by forging partnerships with leading companies across the caregiving space to improve access to caregiver benefits that address the full spectrum of caregiver needs. Carallel recently announced new partnerships with Empathy for bereavement support and myFloc for financial management support.

About Carallel
Carallel uses personal connection, expert guidance and digital tools to identify and empower caregivers so they can confidently manage the twists and turns of caregiving. Carallel partners with healthcare organizations aiming to achieve better outcomes and employers striving to retain employees and improve life/work balance. The company’s proven, holistic approach to caregiver support resonates with caregivers, earning Carallel an overall Customer Satisfaction Score of 96 and a Net Promoter Score of 80. Learn more at

About MedTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MedTech Breakthrough Awards program is devoted to honoring excellence and innovation in medical & health technology companies, products, services and people. The MedTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough healthcare and medical companies and products in categories that include Patient Experience & Engagement, Health & Fitness, Medical Devices, Clinical Administration, Connected Healthcare, Medical Data, Healthcare Cybersecurity and more. For more information visit

Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.

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