Exclusive Program

Making caregiving easier after a hospital stay

By Carallel for Independence Blue Cross Medicare Advantage members

Family is the glue that holds everything together.

Helping a loved one after a hospital stay can be overwhelming. Independence Blue Cross (Independence) makes it easier.

If your loved one is an Independence Medicare member, they get the extra support of an Independence Health Coach. And you get extra support from Carallel – for a listening ear, practical guidance for managing this transition, personalized advice for longer term planning and a healthy dose of self-care while caregiving.

A program to support, guide, and assist family caregivers.

On-call experts

Digital tools and resources

Live programming

family walking out of hospital

On-Call Experts

Our Care Advocates are highly credentialed and full of empathy. They’re standing by to provide you with the compassionate, personalized caregiver support you need.

Reachable by phone, email or chat, they know how to listen first and then guide you to, and coach you through, the next right step.

Care Advocates will even coordinate with Independence Case Management along the way so that you don’t have to. Speak with a Care Advocate today by calling 1-877-715-0877 (TTY/TDD: 711).

Digital Tools and Resources

MyCareDesk® by Carallel is the secure, digital home base purpose built to help you provide the care your loved one needs, with confidence.

You get easy-to-use tools like checklists and educational articles that teach you what you need to know about complex topics like in-home care, advance care planning, financial resources, and more.

MyCareDesk® even provides collaboration tools so you can more easily keep track of caregiving tasks, keep friends and family up-to-date, and ask for help.

Curated Content

Senior Living
In-Home Care

Collaboration Tools

Circle of Care Management
Bill Management
Document Management
Things To Do

Live Programming

Caregiver Conversations by Carallel are 30-minute, virtual fireside chats that tackle the tough topics we face as caregivers. Conversations take place monthly on Zoom.

Matt Perrin, Carallel’s Director of Caregiver Engagement, moderates the sessions and is joined by guests ranging from Carallel Care Advocates to nationally recognized caregiving experts.

See the schedule or watch previous sessions

Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company–independent licensees of the Blue Cross and Blue Shield Association. Independence Blue Cross offers Medicare Advantage plans with a Medicare contract. Enrollment in Independence Medicare Advantage plans depends on contract renewal.


Website last updated December 29, 2023.