Carallel Wins Second Consecutive MedTech Breakthrough Award

Prestigious International Annual Awards Program Recognizes Standout Digital Health & Medical Technology Products and Companies

CHICAGO – May 8, 2025 – Carallel, the leading provider of holistic support, guidance and assistance for family caregivers, today announced that it has been selected as winner of the “Patient Engagement Innovation Award” in the 9^th annual MedTech Breakthrough Awards program conducted by MedTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global digital health and medical technology market.

This is the second time MedTech Breakthrough has recognized Carallel and its impact on caregivers across the country — Carallel received the “Healthcare Insurance Innovation Award” in 2024.

Carallel partners with providers and payers who are increasingly accountable for outcomes and costs under value-based care models. These organizations recognize that high-risk and high-utilizing patients often depend on family caregivers for daily support — yet these caregivers frequently lack the tools, guidance, and recognition they need. By equipping caregivers with expert, personalized support at the point of care, Carallel enhances care plan adherence, reduces avoidable utilization, and improves both patient and caregiver well-being — all critical levers in achieving success in today’s evolving payment landscape.

With one-click access to compassionate, expert support via voice, chat, or email — and seamless integration through the Companion App — caregivers receive timely guidance tailored to their unique circumstances. Whether navigating clinical appointments, community resources, or their own well-being, caregivers are empowered to act. Carallel’s approach meets the moment as value-based care and payment reform bring caregivers into focus as essential partners in care delivery and effectiveness.

The Companion App and Care Advocates guide caregivers through their specific needs, including taking care of their own stress as well as receiving guidance and resources tailored to their situation.

“Caregiving is a diagnosis, and we know that engaging and empowering caregivers improves their prognosis and the prognosis of the one in their care,” said Shara Cohen, CEO, Carallel. “This recognition affirms the impact of our human-centered, tech-enabled approach to caregiver support, guidance and assistance. Thank you to MedTech Breakthrough for continuing to recognize the pivotal role caregivers play in today’s healthcare system and what’s possible when they’re actively engaged.”

The MedTech Breakthrough Awards program celebrates excellence and innovation in the health and medical technology industry, recognizing the companies, products, and solutions driving meaningful progress and improving patient care. Spanning a wide range of categories — including Telehealth, Clinical Administration, Patient Engagement, Electronic Health Records (EHR), Virtual Care, Medical Devices, Medical Data & Privacy, and beyond — the awards highlight the groundbreaking work that is transforming the healthcare landscape.

This year’s program saw a record-breaking number of nominations from leading companies and startups across more than 18 countries, showcasing the global impact and momentum of the digital healthcare industry today.

“Carallel cuts through the noise, stress, and confusion that caregivers face by offering innovative digital solutions and simplifying their daily challenges. Caregivers play a crucial role in health outcomes, yet they often lack the resources needed to thrive and are frequently overlooked in the healthcare system. Caregiving stress can lead to their physical and mental health challenges,” said Steve Johansson, managing director, MedTech Breakthrough. “Carallel recognizes that caregivers are patients, too. Their robust program of caregiver support helps to address stress, feelings of isolation, general well-being, and confidence in their ability to care for their loved ones.”

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About Carallel

Carallel uses personal connection, expert guidance and digital tools to identify and empower caregivers so they can confidently manage the twists and turns of caregiving. Carallel partners with healthcare organizations aiming to achieve better outcomes and employers striving to retain employees and improve life/work balance. The company’s proven, holistic approach to caregiver support resonates with caregivers, earning Carallel an overall Customer Satisfaction Score of 96% and a Net Promoter Score of 80. In 2024, Carallel received the Healthcare Insurance Innovation Award from the MedTech Breakthrough Awards Program. Learn more at www.carallel.com.

About MedTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MedTech Breakthrough Awards program is devoted to honoring excellence and innovation in medical & health technology companies, products, services and people. The MedTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough healthcare and medical companies and products in categories that include Patient Experience & Engagement, Health & Fitness, Medical Devices, Clinical Administration, Connected Healthcare, Medical Data, Healthcare Cybersecurity and more. For more information visit MedTechBreakthrough.com. 

Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.