Strengthening your CAHPS Strategy

Wednesday, October 13, 2021
10am PT/1pm ET

The stakes for delivering member experiences that drive satisfaction have never been higher. This year, CAHPS measures moved to quadruple-weighting, accounting for 32% of plans’ overall Star Rating.

Family caregivers have long been a hidden force influencing member choice, navigating member care, and managing member health. What’s more, members acting as caregivers have unmet needs that impact their own healthcare experience.

Supporting caregiver needs creates an opportunity for health plans to build loyalty, improve satisfaction, and drive performance.

This webinar discussion will provide attendees with:

  • Focused insight on the role of informal, family caregivers on CAHPS and Stars performance
  • A survey of caregiver demographics and needs
  • Considerations for engaging family caregivers

Register for this free webinar

Wednesday, October 13, 2021
10am PT/1pm ET


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